Refund Policy

Effective Date: September 25, 2024

1. Overview

At FrenzyGo.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase of food items or personal care products, we're here to help. Please note that FrenzyGo acts solely as a platform facilitating transactions between buyers and sellers. Any issues, disputes, or claims arising from transactions are the responsibility of the respective buyer and seller.

2. Returns

a. Eligibility

• Time Frame: You have 14 days from the date of purchase to request a return.
• Condition: Items must be unused, in the original packaging, and in the same condition that you received them.

b. Non-Returnable Items

• Perishable goods (e.g., food, flowers)
• Downloadable software
• Gift cards
• Personal care items

3. Refunds

a. Process

• Inspection: Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria.
• Approval: If approved, a refund will be processed to your original method of payment.
• Method: Refunds will be issued to your original method of payment.

b. Time Frame

Refunds may take 5-10 business days to appear on your account, depending on your payment provider.

4. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for a food item or personal care product, please contact us at [email protected].

5. Shipping Costs

• Return Shipping: You are responsible for paying your own shipping costs for returning items.
• Non-Refundable Shipping Fees: Original shipping charges are non-refundable.

6. How to Initiate a Return

1. Contact Us: Email us at [email protected] with your order details and reason for return.
2. Return Authorization: Wait for return authorization before sending back the item.
3. Shipping: Send the item to:
   Frenzy Brands Inc.
   Harrison Garden Blvd, Toronto, ON, Canada, M2N0H1

7. Limitation of Liability

Frenzy Brands Inc. acts solely as a platform facilitating transactions between buyers and sellers. We are not responsible for any injuries, damages, or losses resulting from the use or inability to use products purchased through FrenzyGo. All such responsibilities lie solely between the buyer and the seller.

Both buyers and sellers agree to indemnify and hold harmless Frenzy Brands Inc. from any claims arising out of their transactions on the Platform.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Frenzy Brands Inc.
Harrison Garden Blvd, Toronto, ON, Canada, M2N0H1
Email: [email protected]